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December 18, 2006

Comcast still down

Posted by Tricia Duryee at 10:57 AM

On Sunday, Comcast said it had crews working around the clock to repair hundreds of downed cable lines.

The company said much of the work is left to be done in areas where the lights are off, such as Seattle, South King County, South Snohomish County, Westport, the Eastside, Mercer Island and areas of Pierce County.

The company said at least 700 downed cable lines throughout Western Washington are still left to repair.

In addition, Comcast reported long hold times at its two Western Washington call centers in Fife and Everett. Even with every available customer service representative working overtime and answering phones, the company has asked customers to be patient as it works as quickly as possible to restore service.

Comcast must wait for power to be restored before it fixes its cable or fiber optic lines.

UPDATE: Comcast said today that it will issue credits in this situation for those who have not had service because of the storm. However, every customer will need to call to receive credit because it will be based on how many days they were without power. Also, Comcast reported that they are experiencing heavy call volumes and therefore would ask if customers seeking refunds could call later in the week or next week.

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Tricia Duryee
Tricia Duryee
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