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September 26, 2006

Amazon un-complicates Unbox

Posted by Monica Soto at 3:17 PM

When Amazon.com unveiled its downloadable movie service, Amazon Unbox, users voiced concerns with software features they called invasive.

The company, renown for its customer service, apparently listened.

Amazon today told Unbox customers that it would add changes to the software Wednesday that include:

The ability to choose if the Unbox service starts when Windows starts.


Resolution of intermittent problems with licensing, downloading, fast-forwarding and rewinding.

Clearer messaging to let you know when your videos are ready to be watched.

And more...

As an incentive to keep using the service, it also credited accounts with a $1.99 instant rebate.

While a classy gesture, the real gift to customer will be offering videos they can take off their computers.

Is Hollywood listening?

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