advertising
Link to jump to start of content The Seattle Times Company Jobs Autos Homes Rentals NWsource Classifieds seattletimes.com
The Seattle Times Business & Technology
Traffic | Weather | Your account Movies | Restaurants | Today's events

News, analysis and perspectives from the
technology team at The Seattle Times.
Have a news tip? Follow the links below to e-mail us.

All blogs and discussions:

Go

February 15, 2006

Making phone fixes a snap

Posted by Tricia Duryee at 3:30 PM

BARCELONA, Spain -- Bellevue-based SNAPin Software said today Orange, the global wireless giant, has deployed its software as part of a customer trial in the United Kingdom.

SNAPin's software helps eliminate phone calls to a mobile operator's customer care center by helping users solve their own problems, which has become an increasing concern as phones become more complicated and more services start to roll out.

The savings can be significant, SNAPin said. It said Orange U.K. customers will be able to solve problems on their own handset that normally would have cost the carrier's customer care department $20 to $60 to resolve.

Share:    Digg     Newsvine

Tricia Duryee
Tricia Duryee
E-mail|Bio


Angel Gonzalez
Angel Gonzalez
E-mail|Bio


Kristi Heim
Kristi Heim
E-mail|Bio


Benjamin J. Romano
Benjamin J. Romano
E-mail|Bio


Mark Watanabe
Mark
Watanabe

E-mail|Bio

Marketplace

advertising

advertising