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Welcome to Microsoft Pri0: That's Microspeak for top priority, and that's the news and observations you'll find here from Seattle Times reporter Sharon Chan.

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May 21, 2008 9:46 AM

Reactions to Microsoft's pay-for-search strategy

Posted by Benjamin J. Romano

The Microsoft Live Search cashback program, first reported by SearchEngineWatch Tuesday and described in this story today, is being promoted on the company's page now. Chairman Bill Gates is on stage at the company's advertising event now and will formally announce the effort, according to a press release.

The reaction online has been loud. Here's a sampling:

Joseph Weisenthal, writing at, notes that a similar attempt has been made by Google with its Checkout program.

"Cash back, of course, is used in all kinds of industries. Even Google (NSDQ: GOOG) has tried a variation on this model for its PayPal-competitor Google Checkout. Will it work? Getting users to switch their search behavior is tough, and it will be a challenge getting it up to scale. If we lived in an economist’s dream world, where every individual acted perfectly rational, then it might have a better chance."

CNET's Charles Cooper, acknowledging Microsoft's lagging position in search, also thinks it can't hurt.

"But truth be told, it's not the worst idea. What's the harm in giving it a shot? In a recession -- or whatever you want to call the current economic malaise in the United States -- consumers are open to bribes (oh, I forgot: rebates). So why not see if this strikes the people's fancy? But this is only a holding action. The reason more people use Google's search is the user experience. It works better, so they keep returning. Microsoft CEO Steve Ballmer knows this. That's why he still thinks making a move for some of Yahoo's assets makes sense. He's anxious about staying pat with Microsoft's current search hand and wants to fix things, either through developing technology internally or buying it on the open market.

"No way this is the final word."

Barry Schwartz at SearchEngineLand writes about using the cashback service to search for an umbrella.

"Microsoft is telling me that I will be getting back $4.45 on my purchase of this umbrella. Interesting. I continue on with my purchase to inquire.

"The next screen I click on tells me to enter my email address and to expect an email from Microsoft on how I can claim my cashback reward. It specifically explains I will not see my discount on the store, but that I will get an email from Microsoft with the discount information. ...

"Overall, the process is fairly easy for me personally. I totally can see an average person having a lot of difficulty in trusting they will get back the money and also in setting up their cashback account with Windows Live. Other then that, I personally feel this won't do much, in the long term, to improve Microsoft's search share."

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Posted by George

12:10 PM, May 21, 2008

Microsoft Empire Shall Rule
Google will go down in flames

Posted by Rudy L

12:24 PM, May 21, 2008

I'd rather have a good product than cash. The fact is that Live Search doesn't work nearly as well as Google.

Posted by ricofoy

1:37 PM, May 21, 2008

I put my doctor's name in Google, it's the first result that comes up. I put his name in Live and he doesn't show up - period. On any page. Nuff said.

Posted by Dave

3:27 PM, May 21, 2008

I searched for some Microsoft technical info on Live Search and google. Live Search took me to something not even computer related whereas Google had the Microsoft technet link in the first hit. Maybe Microsoft should focus on getting Live Search to work if they want people to use it.

Posted by Jim

3:58 PM, May 21, 2008

Well, after trying several times to get an offered rebate from MIcrosoft on several products and subsequently getting the runaround until I gave up without getting anything except a lot of "We're sorry you did not send in the box top and the UPC and whatever...rebate denied".

I suspect that this has all the earmarks of sounding very similar - looks great at purchase time, then they put up so many obstacles, objections, etc. that you end up with nothing.

Posted by AGGKOALA

8:11 PM, May 21, 2008


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