Automated phone maze

I called a credit card 800 number as my card expired and hadn't received a replacement. The female customer service voice was so natural I didn't realize at first it was computerized. She had me say my name, address and so forth but I found it sort of silly talking to a computer I started laughing! The recorded voice says, "I think you said..." and I'd burst out laughing again. Then the voice says, "We are having a difficult time communicating...." That's for sure. I hit the 0 a few times and spoke to a real person, and didn't laugh once.