Brier Dudley's Blog
Brier Dudley offers a critical look at technology and business issues affecting the Northwest.
E-mail Brier|
206.515.5687
|
Follow Brier on Twitter|
Microsoft Pri0 blog|
Subscribe | Blog Home
July 25, 2007 3:54 PM
AT&T apologizes for iPhone bundling
Posted by Brier Dudley
This is a lilypad in the great lake of iPhone news this week, but it could mean a lot to affected customers.
Late last week AT&T regional Vice President Mike Maxwell sent a letter apologizing to iPhone buyers who waited in line June 29 at some AT&T stores, only to be told they couldn't buy the phone unless they also bought $50 worth of accessories.
Maxwell's letter said it was a mistake, apologized and said the accessories can be returned for a full refund.
It's funny, someone at the AT&T store on Capitol Hill called me three week ago, apologized and said the price would be refunded automatically on my account and I could keep the accessories anyway. I still took them back.
Here's how Maxwell characterized the situation:
"We have become aware that in isolated incidents at a few of our stores, certain customers may have received the impression that they were required to purchase accessories with the iPhone. Please know that was not our policy. If you were under that impression, we extend to you the optionof returning the accessories to the store of purchase to receive a full refund."
It wasn't an impression. The clerks at the Capitol Hill store at least wouldn't hand over the iPhones unless you bought the accessories. I protested at the time and they wouldn't budge.
I don't think I was getting a special letter from Maxwell. It was sent to my house, using the name on the AT&T account I set up to try the iPhone.
But AT&T did get its revenge for my publicizing the forced iPhone bundling.
Our floors were refinished last week so we were away from home when the letter arrived on Saturday. It came through the mail slot and embedded itself in the freshly applied Swedish finish, leaving a semi-permanent reminder that I'll see every time I walk through the front door.
Mar 18, 08 - 12:00 AM
SourceLabs launches open-source support suite, new Linux play
Mar 17, 08 - 12:16 PM
Amazon pre-announces Microsoft's Vista SP1 ship date
Mar 17, 08 - 09:32 AM
A vision of the Web services future Microsoft is developing
Mar 14, 08 - 02:15 PM
MySpace goodies coming to WSJ, CTO says
Mar 13, 08 - 04:43 PM
Nanaimo gaga for Google


- PHOTO: Suspect identified in Lynnwood-area homicide | The Blotter
- Closing arguments in Haq murder trial expected tomorrow | The Blotter
- PHOTO: Seattle police search for armed robbery suspect | The Blotter
- Photo call: Show us your pirate pugs and cat clowns! | Tails of Seattle
- Photo Op-ville | Olympic Outsiders
- Photo: Obama with Steve Jobs, Zuckerberg, Ellison, et al. | Brier Dudley's Blog
- Downtown Seattle condos are finally filling up
- Jon Kitna's greatest play: NFL QB to high-school math teacher
- Boy plucked from Wallace Falls: Rescuers 'should feel like heroes'
- UW, WSU expand enrollment in schools' engineering programs
- 20-somethings go home to regroup
- From slow hikes to high wires, San Juan Island has new treats
- Highlights — and low points — of Chihuly Garden and Glass | Art review
- Pet ID tag gets an update with QR code and web link
- Recession Generation hit hard in struggle to adulthood
- QFC blocks new liquor stores from some shopping centers

March
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
| 1 | ||||||
| 2 | 3 | 4 | 5 | 6 | 7 | 8 |
| 9 | 10 | 11 | 12 | 13 | 14 | 15 |
| 16 | 17 | 18 | 19 | 20 | 21 | 22 |
| 23 | 24 | 25 | 26 | 27 | 28 | 29 |
| 30 | 31 |

Video
Demo of the Week: TeachStreet.com
Share your thoughts!
Gadgets and games | Fun stuff I've written about lately includes Apple's iPhone, Hewlett-Packard's HDX laptop and Microsoft's Halo3. Also on the radar are new digital video boxes such as the Tivo HD and the Vudu.

